Guest Service Representative

About Value Place Value Place ( www.valueplace.com ) develops, owns, operates and franchises economy extended stay lodging properties. We provide our guests a truly affordable, incredibly clean and much safer experience. Our network currently consists of nearly 200 properties primarily located in the Midwest and Southeast. Our plan is to double the number of properties in operation by 2018 and become the dominate brand in the extended stay segment of the economy lodging sector nationwide. This grow will be fueled by the aggressive expansion into several major markets beginning in 2014, our goal is to open 3-4 locations per month beginning in 2016.
Job description This part time job works at the front desk- providing a high level of guest's service, taking phone reservations, guest check-in & check-out, greeting visitors, and vendors, and assisting with cleaning duties as needed. Guest Service Reps also perform various guest services, taking and posting payments, responding to guest service requests, helping the GM to market and sell in our service area, making keys, etc. Their shift will vary based upon business need.
Guest Service Reps need to be sales minded individuals who enjoy meeting and greeting potential guests. Most visitors to our property know little about the Value Place concept of extended stay hotels. These employees give tours, make phone calls to local businesses, host open houses and perform other direct marketing activities under the direction of the General Manager. They need to be outgoing, friendly, people who like to "sell." They should have cash drawer experience.
We employ multiple Reps at each property with flexible schedules to meet the needs of our guests and the property. Reps work schedules can vary from a single four hour shift to 25 hours per week, some only work weekends. We are open from 9 AM until 10 PM Monday through Friday, 10 AM to 7 PM Saturday, and 3 PM to 8 PM on Sunday. If you are able to work these hours have some availability to work during these time periods, and meet the criteria noted above you could be an excellent candidate for this role.
Specific Duties include:
Greet, register, and assign rooms to guests
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and information, directions and instruction to guests and visitors
Keep records of room availability and guests' accounts
Perform bookkeeping activities, such as making cash depots, running reports, posting payments to guest folios
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary
Strong Candidates will have:
Customer Service Experience
Cashier Experience
Sales Experience
Clerical/Administrative Experience
Hotel/Retail/Restaurant Training
OSHA Training
Compensation: up to $9.87/hour

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